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Refund policy

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Money back Guarantee
We’re sure you’ll love your RE:TAB products, but if you don’t, we’ll be happy to exchange or refund. Simply send it back to us with your receipt or proof of purchase.



Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

To return an item, please email customer service at with your proof of purchase and reason to obtain a Return Merchandise Authorization (RMA) number.

After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address:



21M, Jalan SS 21/37,
 Uptown Damansara, 
47400 Petaling Jaya, 


You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and all components must be in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Please allow at least 5 working days from the receipt of your item to process your exchange or return.



Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your bank account.



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


Contact Us

If you have any questions on how to return your item to us, contact us at +6017- 2263850 or .

Thank you.